Payment: Payment is expected within 3 days of purchase. You are able to cancel your order within the first 4 days of placing the order. After that you may only change the item in your order for something of equal value as long as the item has not been shipped.
Shipping: Payment is expected within 3 days of purchase. You are able to cancel your order within the first 4 days of placing the order. After that you may only change the item in your order for something or equal value as long as the item has not been shipped.
I am not responsible for lost or damaged packages. All items leave my pet free, smoke free home in exceptional condition and are due to arrive this way.
Refunds and Exchanges: New hats need to be allowed time to stretch & conform to the wearers head. In the circumstance that a hat just doesn't fit or is way too big then I'm happy to exchange hat items for a different size.
Exchange of an item must be done within 2 weeks of purchase for the same style & colors only. Shipping back the item to me will be at your own expense. All items are made to order so if you need to exchange for a different size, please allow another 2 weeks for it to be made & mailed out to you.
Due to the nature of my products I do not accept returns. There are no exceptions to this rule.
